Technical Customer Care Specialist II; vAuto

Employer Industry: Automotive Technology Services

• Hourly base pay rate up to $30.10
• Opportunity for additional compensation through commission and incentive programs
• Fully remote position with flexible work hours
• Minimum of 16 hours of paid time off every month and 7 paid holidays annually
• Supportive and collaborative work environment focused on customer satisfaction
• Chance to work with iconic consumer brands and industry‑leading companies

• Provide technical support for customer inquiries escalated by front-line support
• Serve as a customer care agent for an assigned customer base or product area
• Respond to customer inquiries via telephone or online, addressing routine to moderately complex questions
• Research and troubleshoot customer requests, determining sources of problems and resolving issues
• Document customer inquiries, statuses, and resolutions while following up to ensure high levels of satisfaction

• High School Diploma/GED and 3 years of experience in a related field, or a combination of education and experience totaling 5 years
• Ability to work flexible hours and independently as well as part of a team
• Strong problem‑solving capabilities and technical troubleshooting skills
• Excellent verbal and written communication skills with attention to detail
• Experience in a fast‑paced environment with the ability to handle multiple competing priorities

• Experience using SQL for investigating and resolving complex customer issues
• Ability to write and interpret SQL queries for data analysis and support
• Strong analytical skills for translating SQL results into actionable recommendations
• Familiarity with CRM case logging and systems like Salesforce
• Experience with interaction distribution systems such as Genesys Pure Cloud

#Automotive Technology #Customer Support #Remote Work #Career Growth #Technical Support

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