Customer Service Associate - Remote; Proficiency in Mandarin​/Cantonese, or Japanese

Why consider this job opportunity:

• Salary up to $50,000
• Comprehensive healthcare plans and retirement options
• Paid time off and family care benefits
• Opportunities for career advancement within a multinational organization
• Supportive and collaborative work environment
• Flexible remote work option available

• Provide high-level telephone, email, and web chat support for the employer's suite of products
• Answer global customer queries regarding content, product navigation, and billing
• Deliver professional-level support to enhance customer retention and loyalty
• Multitask and resolve customer concerns while maintaining superior service levels
• Collaborate with other departments to efficiently handle escalated issues

• High proficiency in Mandarin/Cantonese or Japanese for corporate communication
• Fluent in English for both written and verbal communication
• Commitment to customer satisfaction and relationship development
• Ability to handle challenging inquiries professionally and with empathy
• Experience in a contact center or customer service environment (preferred)

• Salesforce experience is a plus
• College degree desired or equivalent work experience
• Previous research experience (desired)
• Fluency in additional languages such as German, French, Spanish, or Russian

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