Entry Level IT Support

Why consider this job opportunity

• Hourly pay rate of $18.00
• Access to a wide range of clients, many with long-standing relationships
• Opportunity for career advancement and a long‑term career with the employer
• Comprehensive benefits package including medical, dental, and vision coverage
• Flexible remote work opportunity available
• Supportive and experienced recruiting team to assist in your career journey

• Handle Level 1 calls from retail support locations regarding various issues
• Create initial tickets in Service Now for reported issues
• Utilize decision trees and knowledge articles to direct tickets to the appropriate support organization
• Collaborate with Client Service personnel to initiate the resolution process
• Escalate new or systemic issues to the next tier of support

• Strong customer orientation and commitment to providing excellent service
• Exceptional verbal and written communication skills
• High attention to detail and strong organizational skills
• Ability to follow procedures strictly and work varied shifts as needed
• High school diploma, GED, or equivalent

• Previous experience with Service Now
• Experience in a call center or customer support role
• Background in in‑store retail environments
• Familiarity with remote desktop support tools (e.g., Log Me In )
• Experience supporting corporate IT environments

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.