Customer Care Representative - Bilingual; Spanish

Title: Customer Care Representative I - Bilingual (Spanish)

$16.85/hr - $27.67/hr

This role enables associates to work virtually full‑time with required in‑person training sessionsният. Candidates must be within a reasonable commuting distance from the posting location unless an accommodation is granted.

Locations:
California, Colorado, Nevada

8:30 AM - 5:00 PM PST

• Proactively resolve members’ and/or providers’ questions and concerns using computer‑based resources to find answers.
• Guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, and helping find a doctor via telephone calls, online chats, or e‑mails.
• Partner internally to create aestoneful experience for customers and resolve potential issues.

• A career path with opportunity for growth.
• Tuition reimbursement for an Associate’s or Bachelor’s degree or further education.
• Affordable Health, Dental, Vision, and Basic Life insurance.
• 401(k) match, Paid Time Off, Holiday Pay.
• Annual incentive bonus and annual increases based on performance.

• High School diploma or equivalent and previous experience in an automated customer service environment, or an Serie equivalent combination of education and experience.
• Bilingual in-highlighted Spanish and ability to pass a validated language test/assessment.

• Majority of the day spent on the phone. Ability to work from home with hard‑wired internet and a quiet, private workspace preferred.
• Passion for serving others, empathetic attitude, and desire to go above and beyond to resolve members’ questions at first contact.
• Customer advocate उचित, who listens and finds creative solutions to address and resolve customer questions, issues, or concerns.
• Composed individual who can multitask, navigate multiple computer applications, and work efficiently while communicating and serving customers.
• Strong work ethic and sense of responsibility to teammates and members, demonstrated by punctuality, accountability, and follow‑ups.
• Flexible and quick learner, willing to adapt to changing customer and business needs.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status or Health cell protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the application process may contact elevancehealthj for assistance.