Customer Service Specialist II; Remote

Employer Industry: Banking

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Flexible schedule with the possibility of additional hours as needed
• Engaging in a role that makes a positive impact on customer experiences
• Comprehensive training provided to enhance skills and product knowledge
• Work remotely while supporting digital banking services

• Process inbound calls related to account questions, product information, and digital banking services
• De-escalate customer situations or elevate calls to a supervisor when necessary
• Assist customers with various computing environments, including Apple and Android products
• Identify and resolve customer issues and complaints promptly and accurately
• Maintain knowledge of banking products and services to provide effective support

• High school diploma or GED required
• Minimum of one year of customer service experience required
• Minimum of one year of contact center experience or equivalent required
• Expertise in using personal computers and managing home networking infrastructure
• Ability to type with speed and accuracy

• Customer service experience within a banking or financial institution
• Minimum of six months of outbound calling experience
• Minimum of six months of sales experience
• Strong time management skills and ability to work independently

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Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.