Remote Bilingual Customer Support; Polish​/English - Music Streaming

Remote Bilingual Customer Support (Polish/English) – Music Streaming

We invite you to apply for this remote role at Mod Squad.

While this position is posted under a specific country, candidates from any location are welcome to apply. If your experience aligns with the requirements, please submit your application.

Are you passionate about music and fluent in both Polish and English?

Mod Squad is excited to partner with a leading global music streaming platform, and we’re on the lookout for friendly, tech‑savvy Customer Service Representatives to join our allready‑remote team.

As a member of this team, you will be the first point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience. Specifically, you will be responsible for responding to customer inquiries via inbound messages in both Polish and English.

All qualified applicants will have to complete language assessments in Polish and English.

40 hours per week are required for the 8‑week orientation period.

• Orientation phase 1: 4 weeks, 4 AM – 1 PM
• Orientation phase 2: 4 weeks, self‑scheduled between the hours of 5 AM – 12 AM

• Daily, 5 AM – 12 AM

• 25 hours per week
• 12 hours are required on Saturday and/or Sunday
• 180 days (as needed by Mod Squad)

• You’re passionate about creating personalized, memorable experiences for every customer.
• You thrive on delivering top‑tier customer support and can swiftly spot and solve any issues that come your way.
• You’ve got experience providing support through inbound messaging and stay calm under pressure.
• You’ve handled 3‑5 simultaneous chats in previous roles.
• You’re fluent in Polish and English, with professional‑level communication skills in both.

• A dedicated laptop or desktop computer running Windows 10 or newer
• Willingness to install Mod Squad security software and a 2FA app on your mobile device
• Access to a webcam or a smartphone capable of capturing clear photos
• A stable broadband internet connection with a minimum speed of 25 Mbps
• At least 8 GB of RAM (more is always better!)
• Dual monitors are strongly recommended for optimal workflow and multitasking

Note: A Chromebook is not sufficient for Mod Squad projects.

Mod Squad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about gevolgen.

We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

Mod Squad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

• Entry level

• Part‑time

• Customer Service, Product Management, and Other

• Software Development, Consumer Services, and Entertainment Providers