Customer Support Representative

About the job Customer Support Representative

Job Title: Remote Customer Support Representative
Hourly Pay: $17 - $23/hour

We’re looking for friendly, dependable individuals to join our team as Remote Customer Support Representatives. In this role, you’ll work from home and help customers by phone, email, or chat, handling questions about orders, accounts, and general service information. You’ll be the first point of contact for many customers, offering timely support and ensuring they feel heard and assisted. This is a great opportunity if you enjoy helping others and want a stable, flexible remote job with room to grow.

Job Responsibilities:

• Respond to inbound calls, chats, and emails about customer accounts or services

Share product details, resolve basic issues, or update order status

Use internal tools to log customer conversations and update records

Follow easy-to-use scripts and step-by-step documentation

• Route more complex issues to the right team or department when needed
• Maintain a calm, helpful tone during every interaction

Qualifications:

Friendly, professional communication and writing skills

Able to multitask while navigating computer tools

Dependable, focused, and comfortable working independently

Quiet home workspace and stable internet connection

• Prior experience in customer service or support roles is helpful but not required

Competitive hourly pay: $17 - $23

100% remote with flexible scheduling

Paid training and ongoing support

Supportive and collaborative team culture

Opportunities for advancement into senior support or team lead roles