Inbound Customer Service Representative

Join to apply foruram inbound customer service representative
roleat
afni,inc.

remote customer servicerpresentative

What will I do as a Remote Customer Service Representative?

As a Customer Service representative, you'll respond to telephone inquiries regarding customer promotions, research eligibility requirements, troubleshoot issues customers have self-registering, standalone toll‑free calls, and out‑of‑franchise long‑distance service and billing questions. The position requires empathy and the ability to handle stressful, upset callers. afni is a leading global customer service provider that's been around for more than 80 years.

• Deliver world‑class customer service by responding to inbound calls; providing product knowledge, troubleshooting issues, resolving customer concerns with empathy and efficiency; and identifying sales opportunities to proactively offer solutions that meet customer needs.
• Process orders, update customer accounts, and ensure accurate records in internal systems.
• Multitask effectively between handling customer inquiries and navigating multiple systems.
• Strong attention to detail.

• Fully remote, work‑from‑home environment with paid training and ongoing professional development.
• Competitive salary with sales commission/bonus opportunities and Holiday pay after 90 days of employment.
• Full time hours: 40‑hour work week.
• Paid Time Off. Because rest isn’t a reward – it's necessary for your wellbeing.
• Medical, Dental and Vision Insurance. We will help cover the cost of your premium.
• Tuition Reimbursement. Your goals are important, and we’ll help you achieve them.
• Referral Program. We have one of the most lucrative referral programs around.
• Career Growth. Most of our senior leadership started as agents. We promote from within!

Because with us, you matter. At afni, you are not simply an employee, you’re part of our culture. When you work here, you become part of the afni culture and can take your career and your life where you want to go. Our employees want their careers to be more than just a series of jobs. This is where you make lifelong friendships, learn new skills, make प्रत्येक impact, have a little fun, and belong.

afni provides equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of equal employment opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

• Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick‑thinking problem solver; and self‑motivated with a strong work ethic and effective/frame time management in a home office setting.
• Customer service experience:
  Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call‑center virtual setting.
• Ability to manage incoming calls (up to 40 per day) while seated for extended periods of time.
• must pass a background screening
  
  BG, be at least 18 years old, have a GED or high school diploma, and be legally permitted to work in the United States.

afni is currently hiring in the following states. You must live in one of these states in the following states:

• alabama
• georgia
• northcarolina
• southcarolina
• texas

• Cable or fiber internet service only (no dial‑up, dsl, satellite or cellular)
• 25 Mbps download/10 Mbps upload
• Ping rate – less than 100 ms
• a private workspace with desk/chair, where surrounding noise (children pets people electronics etc.) cannot be heard or present during working hours.