Specialist, Market & Retention; Remote in NY - Bilingual – Spanish​/Russian

Employer Industry: Healthcare Services

• Opportunity for career advancement and growth within the organization
• Competitive benefits and compensation package
• Work remotely during initial training and from the office afterward
• Engage directly with members to improve healthcare access and satisfaction
• Supportive and collaborative work environment focused on member needs

• Provide assistance to prospective and existing members with state-required applications for healthcare coverage
• Proactively facilitate outreach and handle inbound calls regarding member recertification
• Resolve complex member issues related to applications, eligibility, and enrollment
• Document outreach and member interactions accurately in appropriate databases
• Collaborate with leadership to identify trends and areas for improvement in member experience

• High School Diploma or equivalent
• 2-4 years of customer service experience, preferably in a call center environment
• Experience in communicating with members in a customer service setting
• Must have NYS Certified Application Counselor Certification or be able to obtain it within 60 days of hire
• Ability to assess member needs and make thoughtful decisions to assist them

• Associate’s Degree or equivalent combination of education and experience
• 3-5 years of customer service experience in a call center environment

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.