Remote Care Manager

Care Manager (Remote)

Start Date:

2/17

Care Managers make high-volume outbound calls to payors/pharmacy benefit managers (PBMs) to verify copay support eligibility for commercially insured patients. This phone‑intensive role requires strict adherence to scripts, accurate documentation, and professional customer service.

• Make outbound calls to PBMs/payors for copay eligibility; maintain 95% phone engagement.
• Follow approved call guides and compliant scripts.
• Identify and record plan types (Traditional, Accumulator, Maximizer).
• Use PBM‑specific workflows to gather benefit details.
• Document all interactions accurately in CRM/telephony tools in real time.
• Manage follow‑up tasks promptly.
• Maintain proper telephony status and campaign selection.
• Adhere to compliance, privacy, and quality standards.
• Collaborate professionally with PBM contacts and internal teams.

• Experience:
  
  1+ year in a call center or high‑volume phone environment preferred.
• Skills:
  
  Strong attention to detail, excellent verbal communication, ability to follow scripts and document accurately.
• Technical:
  Reliable high‑speed internet, computer with webcam, and ability to work in a quiet space (photo required).
• Availability:
  Must commit to training schedule and assigned shift.

Pay range: $21.00 – $21.00/hr.

Benefits (temporary role):
Medical, dental & vision;
Critical Illness, Accident, and Hospital; 401(k) Retirement Plan (pre‑tax and Roth post‑tax contributions);
Life Insurance (voluntary life & AD&D);
Short and long‑term disability;
Health Spending Account (HSA);
Transportation benefits;
Employee Assistance Program;
Time Off/Leave (PTO, vacation or sick leave).

Fully remote. Must have a quiet workspace and provide a photo of designated area.

Shift: 8:00 AM – 8:00 PM EST (8‑hour shift). Training: 8:30 AM – 5:00 PM EST for 2 weeks.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.