MM​/Ent Customer Success Manager

Why consider this job opportunity:

• Salary up to $103,900 per year
• Flexible paid time off and flexible working hours
• Opportunity for career advancement and internal mobility within the organization
• Work remotely from anywhere in the world
• Comprehensive benefits including mental health support, stock options, and home office budget
• Supportive and inclusive company culture with employee resource groups

• Manage the entire customer journey, fostering long-term partnerships with clients
• Set and achieve Success Plans with customers on a regular basis
• Deliver business reviews in collaboration with the sales team
• Identify and leverage upselling and cross-selling opportunities
• Educate and train customers on product usage and functionality

• Strong expertise in customer lifecycle management, particularly in retention and churn mitigation
• Proven track record of successful implementation of Customer Success Plans
• Experience managing complex implementation/onboarding projects with a medium-sized client base
• Excellent attention to detail and strong problem-solving skills
• Fluent written and spoken English with well-structured communication abilities

• Experience in a customer success or account management role within a tech or SaaS environment
• Familiarity with customer feedback mechanisms and process improvement
• Knowledge of different customer verticals and their unique needs
• Experience working in a remote or asynchronous work environment

#Global Employment #Customer Success #Remote Work #Career Growth #Inclusive Culture

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Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.”