Supervisor, Call Center

Overview

Employer Industry: Healthcare Services

• Salary up to $ annually
• Comprehensive benefits package including career advancement opportunities, differentials, premiums, and bonuses
• Flexible remote work environment
• Opportunity to lead and develop a team in a fast-paced, patient-centered setting
• Recognition programs designed to celebrate contributions and support professional growth

• Provide ongoing coaching, mentoring, and support to front-line specialty schedulers to ensure exceptional customer service and operational effectiveness
• Foster a positive team environment by promoting open communication, collaboration, and acknowledging achievements
• Monitor and evaluate team performance, conduct regular reviews, and implement corrective actions as needed
• Manage day-to-day operations, ensuring productivity and quality standards are met
• Collaborate with partners to improve workflows and support organizational goals

• High School Diploma or equivalent required;
  Associate's Degree in a related field preferred
• 5-7 years of customer service experience required
• 3-5 years of call center experience required
• 2-3 years of leadership/supervisory experience preferred
• Exceptional telephone etiquette and customer service skills

• Strong time management and decision-making skills
• Proficiency with computers, especially with CRM software
• Exceptional active listening and verbal and written communication skills

#Healthcare Services #Leadership Opportunity #Remote Work #Career Growth #Customer Service

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