Online Shipping Specialist

At Rare Carat, our number one priority is the customer. We strive to provide the best possible experience to every visitor whether they purchase from us or not. By taking an education based approach, we are able to connect with our customers on a personal level all while helping them choose a diamond and setting.

In just 8 years, Rare Carat has grown to be the number one marketplace for diamonds in the United States and was called the “Secret to buying a diamond” by the New York Times. Rare Carat powers over $100m in annual sales by creating transparency in a historically opaque industry using AI and machine learning.

Rare Carat is looking for a reliable and detail-oriented Shipping Specialist who is eager to join our remote team. This role is ideal for someone with experience handling B2C (business-to-consumer) shipping operations for an online brand, who thrives in a fast-paced, logistics-focused environment and understand top-notch customer service.

Responsibilities

• Manage outbound shipments to individual customers across the U.S. and internationally
• Create shipping labels, prepare documentation, and ensure packages are sent out on time
• Monitor tracking and proactively resolve delivery issues or delays
• Coordinate shipping schedules based on volume, priority, and customer expectations
• Communicate with customer support and internal teams to align shipping with order timelines
• Identify and suggest ways to improve processes

Qualifications

• 2+ years of experience handling B2C shipping for an e-commerce or online retail brand
• Knowledge of common shipping workflows, customer expectations, and delivery timelines
• Ability to work independently and meet deadlines in a fully remote setup
• Excellent attention to detail, organization, and communication skills
• Tech-savvy, with the ability to learn and navigate shipping software or platforms
• Consistent internet connection and a dedicated home workspace
• Experience shipping high-volume or high-value consumer goods
• Background in logistics for luxury goods, jewelry, or specialty products

Location, Hours + equipment needed

• 100% remote, work from home - you can work from anywhere in the world as long as you have a strong internet connection!
• Multiple Full-time positions available. Hours and days of the week will vary based on the needs of the team at time of hire - some shifts may end past midnight or will be overnight hours. All schedules are fixed and will not change on a week to week basis.
• You will need a desktop or laptop computer + a strong and reliable internet connection

How to Apply

and What to Expect

If you’re interested in becoming part of one of the greatest remote teams in the jewelry industry, apply via Linked In or by sending us an email with your CV to  Please no phone calls or chats as we like to leave those lines open for our customers.

If you have applied for any CS related position within the last 2 months, you needn't apply again. We have your CV on file and will contact you if you're a good fit.

* Please name your CV with your first and last name.

After we review your CV, if you’re a good candidate for the position, you will receive an email with the next steps (during peak times, it could take our hiring team up a week to respond).

The interview process for all positions at Rare Carat includes an online exercise to show off your diamond and jewelry knowledge skills as well as an opportunity to explore our site and have a chance to answer some real life customer questions. It will also include up to 2 video interviews.