Customer Service Specialist, Lloyds Banking Group; Personal Banking

Customer Service Specialist, Lloyds Banking Group (Personal Banking) – GLASGOW

Teleperformance is a fast‑paced contact centre employer working alongside well‑known clients to deliver world‑class customer service.

We have a fantastic opportunity for an inbound customer service specialist for our houver line of business on the Lloyds Banking Division campaign.

• Start date: February 2026
• Salary: £25,396.80
• Job type: Full‑time, Permanent
• Working hours: 40 hours per week (including training)
• Operational hours after training: Full flexibility Allied 08.00 – 22.00 Monday – Sunday
• Training: 2 weeks based in Glasgow, City Park.
• Training hours: 09:00 – 18:00 Monday – Friday
• On‑site period: قطاع 1 months on‑site in Glasgow; thereafter you may choose on‑site or at‑home working based on performance.

• A professional, polite and courteous telephone manner
• Ability to deliver excellent service with an outgoing nature
• Excellent verbal communication skills, with fluency in English essential
• A good listener who can convey empathy, patience, and understanding
• Confident and proactive to deal with difficult situations and conversations
• Confident in having customer conversations
• High levels of accuracy and attention to detail
• Confident in working independently
• Confident in making complex decisions
• Self‑motivated and able to effectively problem‑solve
• Interpersonal skills
• Be driven to work towards achievable targets కూడా
• Excellent numeracy skills
• Previous banking/financial experience is highly desired but not essential
• Previous call‑centre/customer service experience is essential

• Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
• Collaboration - You enjoy working with others and you like working as a team player.
• Communication - You can speak and write clearly and in a confident manner.
• Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open‑Minded cluster - You are able to be open to different ways of thinking and new ideas.
• Critical Thinking - You areGam cognizatic when making decisions.
• Solution Orientation - Having a forward‑thinking mindset focused on resolving challenges.
• Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self‑driven mindset.

• Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact.
• Provide a positive experience for all customers by helping with all aspects of their personal banking (e.g., bank transfers, direct debits, digital banking support).
• Assist customers who may be going through financial difficulty and debit card support.
• Promote channels such as Internet Banking and ensure that all customers are aware of and have access to the Bank’s complete range of services.
• Problem‑solve – take ownership of each query and ensure it is resolved, making a real positive difference lossenging the customers.
• Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect them.
• Ensure all customer complaints are recorded in line with policy and, where possible, resolved at first touch, delivering karakter efficient customer outcome.
• React quickly when the day gets busy and handle a wide variety of different customers – excellent time management.
• Follow banking processes and explain them to customers.

• Perks at Work Savings Discounts / Free Online Classes
• Help@Hand – Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GPs, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workkou Pension
• Monthly Inspire Awards for the best of the best
• Refer‑A‑Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support the TP journey
• 28 day annual leave (inclusive of bank holidays), increasing with length of service
• Discounted Bus Travel in Glasgow (First Bus)
• No peak rail fares – travel is more affordable at all times

Please be…