Inbound Customer Service; Hospice Care - Weekends; Remote

STA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client in the Hospice Healthcare sector, who is seeking an Inbound Customer Service Representative to work weekends (PST hours (Pacific Time)).

We are looking for empathetic individuals with excellent English communication skills, a warm and engaging phone presence, and the patience to provide compassionate support to patients and families.

Fri 9am – 6pm;
Sat/Sun & Mon 6am – 6pm

• Work Environment:
  This is a fully remote working role.
• You will be required to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA).
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

• Manage all aspects of the patient intake process, including establishing and maintaining positive relationships with customers and referral sources.
• Respond to customer requests and concerns promptly and professionally.
• Handle insurance verification and authorization processes.
• Schedule appropriate staff to meet with patients and families to discuss hospice services in a timely manner.
• Coordinate hospital discharges and general admission processes.
• Perform data entry tasks, keeping all admission tracking logs up-to-date.

• Sophisticated with exceptional English communication skills.
• Ability to display empathy and patience when addressing customer concerns.
• Minimum of one year experience in a customer service role, dealing with customers over the telephone or in person.
• Computer literate (Word, Outlook).

If you are not contacted within 14 working days, please consider your application unsuccessful.