Client Service Executive

Client Service Executive Operations, Bracknell, Berkshire, UK

Let’s be unstoppable together!

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings.

By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified by Great Place To Work.

This prestigious award is based entirely on what current employees say about their experience working at Circana.

An exciting opportunity has opened up within the UK Client Service Team, part of our wider Operations department. The Client Service Executive (CSE) is accountable for achieving high levels of client satisfaction through strong process management skills, flawless planning and execution, and proactive communication. This is a cross‑functional role, working closely with several internal teams as well as being the day‑to‑day contact for the designated client base.

The Client Service Executive role is a fantastic entry level position which will give you a broad experience across many aspects of the client delivery process. It will be a great opportunity for anyone who is looking to build a solid understanding of the foundation of the data production and delivery cycle and develop an outstanding level of client service.

• Delivering and managing excellent client service to maintain high levels of client satisfaction
• Updating and delivering databases and reports to clients within agreed deadlines, which will include co‑ordination and collaboration with wider CIRCANA teams
• Performing quality control checks to ensure high quality and accuracy of client deliverables
• Build strong relationships with clients by engaging frequently via email and arranged meetings to be their initial point of contact for all queries.
• Building wider product and industry knowledge to support colleagues and deliver the best possible client service
• Networking and engaging with other CIRCANA teams to build strong client‑focused relationships
• Informing and contributing to internal client solution review meetings

Here at Circana, we believe that what makes you, YOU is also what makes you great. We look for the below qualities in our CSEs as all other aspects of the role will be taught through our in‑depth onboarding and ongoing support & training opportunities.

• Self motivated, confident professional
• A strong team player who has integrity
• Excellent organisation and problem solving skills
• Great communication and relationship building skills

Here at Circana, we focus on outcomes rather than an outdated, one‑size‑fits‑all notion of work, to give each of us the flexibility we need to have fun and balance our overall wellbeing. Through constructive and helpful feedback, we are empowered to take risks, challenge ourselves, reach unprecedented heights and achieve great personal growth.

Agile working – We offer flexibility to your working week through a mix of office and home working. We give you the options to work where you can best deliver your outcomes on that day, and allow you to manage your time effectively between work and personal activities. Effective agile working requires commitment to the team culture and availability for key in‑person meetings when scheduled.

State of the art office – We opened our new office in January 2022, with amazing spaces to do dedicated work with peace and quiet, collaborate with your colleagues in open or closed areas, and beautiful meeting rooms you will be proud to host clients…