Manager, Customer Success; Remote from Texas

Manager, Customer Success (Remote, Texas)

We are seeking a dedicated Manager to lead a high‑performing Customer Success team. The role focuses on driving product adoption, retention, and growth across a diverse customer base, combining strategic thinking, operational excellence, and hands‑on client engagement.

• Lead, coach, and mentor a team of Customer Success Managers to achieve high performance, collaboration, and professional growth սն.
• Conduct regular one‑on‑one meetings, performance reviews, and career development planning for team members.
• Develop and deliver onboarding and ongoing training programs for the Customer Success team.
• Define and execute customer success strategy, including customer segmentation, engagement models, and success metrics.
• Monitor customer health data to identify risks and opportunities and implement proactive intervention strategies.
métro.
• Collaborate with Sales, Product, and Support teams to ensure a seamless and positive customer experience.
• Oversee customer renewals and expansion opportunities, optimizing tools, processes, and workflows.
윤.
• Track and report key Customerunzi metrics, including Gross Retention Rate, Net Retention Rate, and Customer Lifetime Value (CLTV).
• Act as escalation point for critical customer issues and participate in executive business reviews.

• 5+ years of experience in Customer Success or Account Management, with at least 2 years in a leadership role.
• Proven ability to lead, motivate, and mentor a team in a fast‑paced environment.
• Exceptional written and verbal communication skills and strong analytical/problem‑solving abilities.
• Experience developing and executing customer success strategies with measurable outcomes.
• Proficiency in CRM and Customer Success platforms for tracking and reporting metrics.
• Deep understanding of industries impacted by data exposure, including cybersecurity, threat intelligence, or executive protection.
• Ability to synthesize complex information and clearly communicate insights to customers and internal teams.

• Comprehensive health benefits: medical, vision, and dental.
• Flexible work schedule and 100% remote work.
• Generous 401(k) matching up to 6%.
• 20 days paid time off, 15 sick days, and 12 company‑paid holidays.
• Childcare expense reimbursement.
• Fitness and cell phone reimbursement.
• Birthday time off and other employee engagement programs.

Seniority level:
Mid‑Senior level.

Employment type:

Full‑time.

Industry: Internet Marketplace Platforms.