ELV Customer Service Representative

Summary

At ELV, we're committed to delivering outstanding customer experiences—wherever our team members are located. We're looking for a friendly, detail‑oriented, and motivated Customer Service Representative to join our team. This role offers an excellent opportunity for someone with a few years of customer service experience who is ready to grow in a supportive, remote‑first environment. The Customer Service Representative plays a vital role in supporting both new and existing customers by delivering exceptional service with a positive, solutions‑focused approach.

This position involves managing customer onboarding, providing technical support, and ensuring smooth communication across various internal systems. Success in this role requires strong problem‑solving abilities, adaptability, and a commitment to continuous improvement.

This position requires a high level of accountability and flexibility. Work schedules may be adjusted, reassigned or modified to meet business needs. We strive to provide advance notice and communicate updates clearly and respectfully. Applicants should be adaptable, as schedules may sometimes include evening or weekend hours. In these instances, we are committed to offering reasonable notice and supporting a smooth transition.

What

You'll Do Customer Support & Communication

• Provide outstanding customer service via phone, email, and live chat.
• Represent the company with professionalism, empathy, and a customer‑first mindset.
• Document customer interactions accurately in the CRM system.

Technical Support & Troubleshooting

• Respond to customer inquiries and concerns with timely, effective solutions.
• Troubleshoot technical issues and guide customers through resolutions.
• Offer referral services and escalates complex issues when necessary.

Training & Onboarding

• Process new customer contracts efficiently.
• Schedule and conduct training sessions to ensure successful onboarding.

Systems & Tools

• Learn and navigate multiple internal systems used for tools, data tracking, and communication.
• Maintain accurate records and contribute to data integrity across platforms.

Team Collaboration & Process Improvement

• Work closely with internal teams to resolve customer concerns.
• Collaborate to improve processes, policies, and overall customer experience.
• Follow established procedures to ensure best practices are consistently applied.

What We're Looking For

• 2‑3 years of experience in any customer service role (retail, hospitality, call center, etc.).
• Strong written and verbal communication skills.
• Comfortable working independently in a remote setting.
• Tech‑savvy and quick to learn new tools and systems.
• Bilingual (English + Spanish) preferred.

Education & Training

• Bachelor's Degree preferred.
• Bilingual (English / Spanish) preferred.

Remote Office Requirements

• Dedicated private workspace on remote workdays.
• Reliable internet connection with a minimum download speed of 90 Mbps and minimum upload speed of 15 Mbps.

Benefits

• Excellent benefits (medical, dental, & vision).
• Company‑paid life insurance.
• Company‑paid Short‑Term and Long‑Term Insurance.
• 401(k) with company match.
• Company‑Paid Employee assistance programs.
• Paid vacation days.
• Paid personal days.
• Paid holidays.
• Sick days.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Customer Service

Industries

Consumer Services

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