Gorgias Technical Customer Service Representative

Gorgias Technical Customer Service Representative (Remote)

Talent Pop is partnering with one of the fastest‑growing e‑commerce brands to hire a high‑level Technical Customer Service Representative. This senior‑level, full‑time remote role is ideal for candidates who thrive in high‑performance support environments and are ....

• Full‑time, remote position
• Work with global teammates in a fast‑paced e‑commerce environment
• Immediate start preferred for qualified candidates

• Provide high‑level technical support via the Gorgias CRM (email, chat, and troubleshooting)
• Analyze data and offer insights for customer experience improvements
• Own ticket resolution end‑to‑end with accountability and urgency
• Track backlogs and ensure all customer queries are resolved promptly
• Deliver clear, quality‑based communication that supports customer success

• Minimum 1 year of hands‑on experience using Gorgias is required
• 1+ year of experience in technical support or troubleshooting roles
• Exceptional written and spoken English communication skills
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• Strong problem‑solving skills and comfort navigating CRMs
• Highly motivated, intellectually curious, and resourceful
• Experience in e‑commerce or SaaS support is a strong plus

• Minimum internet speed: 20 Mbps (download and upload)
• Own laptop or desktop with at least an Intel i5 processor (or equivalent)
• Minimum 8 GB RAM
• Reliable power supply and quiet workspace
• Remote‑work standard technical setup

• Project bonus opportunities and annual salary increase
• Permanent remote setup with long‑term stability
• PTO and paid holidays
• Health and dental coverage or a health stipend, depending on location
• Career path opportunities:
  Team Lead, Trainer, and more

• Fast‑growing company with room for advancement
• Collaborative and value‑driven culture
• High‑level training and support from a global team
• Opportunities to work with top‑tier e‑commerce brands
Commitment to personal and professional development

Seniority level:
Associate.

Employment type:

Full‑time.

Ready to apply? Join us in shaping the future of e‑commerce support.