Customer Service Representative

Position: Customer Service Representative

Location: Grand Rapids, MI

Job : 367

# of Openings: 1

Since 1985 our team members have been serving our broad, loyal customer base and exceeding their expectations.

We are looking for fun, committed, and passionate individuals to provide world‑class customer service.
We want team members to love their jobs.

• Monday through Friday 8:30 a.m. to 5 p.m.
• Overtime paid after 40 hours (42.5 Hours a week).
• Paid Time Off within your 1st year (Up to two weeks).
• Work from home opportunities (Up to two weeks a year).
• Weekly pay.
• Medical, Dental, Vision, Life and STD available after 30 days following the 1st of the month.
• 401‑K with Company Match.

• Positive.
• Outgoing.
• Organized.
• Detail Oriented.
• Maintain a “get it done” attitude.

• Ensure timely, accurate, and cost‑effective movement of customer freight.
• Address problems & provide solutions to issues that arise while on duty.
• Call customers for late pickups, vehicle changes, no‑freight, etc.
• Answer phones in a friendly, helpful manner, and intelligently respond to customer needs.
• Use various resources to look up directions and other critical information for drivers.
• Maintain a clean and productive work environment.
• Monitor loads from the time entered to when they are safely delivered to the customer.
• Update third‑party logistics carriers online or by phone calls with delivery information.
• Input orders into the company system in an efficient, accurate and timely manner.
• Communicate with all departments effectively.
• Ability to work independently, with little to no direct supervision.

We’re always on the lookout for hardworking drivers to handle our many routes.

Join our team of fun loving, hardworking professionals.

Have a question about service times or shipping needs? Feel free to contact us.