Customer Success Manager; Remote

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This position is posted by Jobgether on behalf of a partner company. We are seeking a Customer Success Manager – Remote to drive the adoption of audio‑AI technology across Southern Europe. In this role you will engage with customers directly to ensure they successfully leverage our platform, collaborate closely with Sales, Engineering and Customer Success leadership, and contribute to sustained revenue growth.

• Drive adoption of the audio AI platform across Southern Europe.
• Administer onboarding and enablement tactics for various products.
• Analyze product usage and performance to identify and address issues.
• Collaborate with Sales, Engineering, and Customer Success leadership.
• Identify expansion opportunities and drive renewals and upsells.
• Measure success through Gross Revenue Retention and Net Revenue Retention.

• 5+ years of Customer Success or Account Management experience in complex B2B SaaS.
• Fluent in Italian or Spanish and English.
• Experience with AI agents and API integrations.
• Proven track record in driving revenue outcomes.
• Strong problem‑solving and analytical skills.
• Excellent communication and interpersonal skills.
• Understanding of the Southern Europe market landscape.
• Self‑motivated and capable of working independently.

• Innovative culture focused on defining the trajectory of AI.
• Dynamic growth paths and opportunities to drive impact.
• Proactive support for professional development.
• Annual stipend for social travel with colleagues.
• Annual company offsite in different global locations.
• Monthly co‑working stipend for remote workers.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Other

Industries: Internet Marketplace Platforms

We appreciate your interest and wish you the best!