Remote Collections Specialist

Position Summary

ADT is committed to hiring team members who are passionate about providing exceptional customer service—people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers' evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members.

• Resolve inbound and outbound calls by using multiple applications and screens.
• Respond to general billing inquiries to review and resolve account issues.
• Ability to negotiate and obtain payments today or postdate within 7 days.
• Direct customers to appropriate team within ADT if issue is outside the scope of the collection’s role.
• Ability to clearly explain billing Healthcare charges and answer any questions related to billing.
• Ask probing questions to overcome objections by utilizing negotiation skills.
• Meet minimal standards/goals monthly.
• Meet all compliance and QA standards ję‑.
• Flexibility with special projects which may require overtime.
• Maintain appropriate attendance and adherence goals.
• High‑speed internet required: DSL, Cable or Fiber internet miroir with the ability to hardwire via ethernet from cable modem to your PC.
• 5G Home Internet and Fixed wireless internet are NOT accepted providers.
• Internet speeds of at least 25 mbps to download and 15 mbps to upload.

• High school diploma or equivalent.

Minimum of one (1) year in first‑party collections (non‑A/R). Specific relatable experience includes:
Car loan, financial and credit card collections—including taking payments from customers and/or setting up payment arrangements, advising the required payment amount.

Customer service experience in a remote setting.

Multi‑computer‑screen navigation, multiple applications, strong negotiation skills.

• Basic typing, math, and problem‑solving skills.
• Strong communication and verbal skills.
• Ability to multitask with multiple computer programs.
• PC experience and/or the ability to learn basic functions.

• This role is onsite training in our Wichita, KS location for 10+ weeks (dependent on readiness) before transitioning to a remote work‑from‑home. Candidates must reside within 30 mi of the Wichita site location.
• Training time:
  Monday ‑ Friday, 8:30 am ‑ 5:30 pm.

The starting hourly rate for this position is $17.00 per hour and will reach $20.00 per hour after 24 weeks of employment. (You will receive incremental increases of $0.50 every 4 weeks until the $20.00 rate is reached).

We offer employees access to healthcare benefits, a 401(k) plan and company match, short‑term and long‑term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours during their first year. Your accrual rate increases after your first year. اتح also offer 6 paid holidays.

Anticipated Final date to receive applications for role 2.6.26. Class start date 3.2.26.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at  to learn more.