Customer Care Representative - Bilingual; Spanish

Customer Care Representative I - Bilingual (Spanish)

Join to apply for the Customer Care Representative I - Bilingual (Spanish) role at Elevance Health
. This role enables associates to work virtually full-time, with the exception of required in‑person training sessions, providing maximum flexibility and autonomy. The position is primarily virtual but candidates must be within a reasonable commuting distance from the posting location(s) unless an accommodation is granted as required by law.

Base pay range: $16.85/hr – $27.67/hr

Hours: 8:30 AM – 5:00 PM PST

• From the moment you log in, you’ll focus on proactively resolving member and provider questions and concerns using computer‑based resources.
• You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, and helping find a provider via telephone calls, online chats, or e‑mails.
• You will partner internally to create a seamless experience for our customers and resolve potential issues.

• A career path with opportunity for growth
• Tuition reimbursement for obtaining an Associate’s or Bachelor’s degree or furthering education
• Affordable Health Insurance, Dental, Vision, and Basic Life
• 401(k) match, Paid Time Off, Holiday Pay
• Annual incentive bonus and annual increases based on performance

• High school diploma or equivalent and experience in an automated customer service environment; or an equivalent combination of education and experience.
• Bilingual Spanish (or multi‑language skills) required.
• Must be able to pass a validated language test/assessment.

• Ability to work from home with hardware‑wired internet access and a quiet, private workspace.
• Passion for serving others, empathy, and desire to resolve member questions at the first point of contact.
• Customer advocate willing to listen and find creative solutions to address and resolve customer questions, issues, or concerns.
• Composed individual able to multi‑task, navigate multiple computer applications, and serve the customer efficiently while communicating.
• Strong work ethic and sense of responsibility to teammates and members, demonstrated by reliability, accountability, and follow‑ups.
• Flexible, quick learner willing to adapt to changing customer and business needs.

California, Colorado, Nevada

Equal Employment Opportunity – Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthj for assistance.

Qualified applicants with arrest or conviction records will be considered in accordance with all federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.