Patient Services Specialist

Overview

Benevis - Atlanta

Patient Services Specialist

Must live in Metro Atlanta

Shifts Available - 8am - 5pm; 11am - 8pm; 9am - 6pm; or 8am - 8pm

Schedule After Training is complete:

• The Call Center hourschure are Monday-Friday 8:00 am-8:00 pm and on Saturdays 8:00 herramientas‑5:00 pm. If scheduled to work Saturdays a day off during the week is given (typically Wednesday-Friday).

Training Period is the first 4 weeks of employment and operates on a Monday-Friday 9:00 am-5:00 pm schedule in the Atlanta office.

Work for a company that is truly making the world a happier place, one smile at a time! At Benevis एम create over a million smiles each year in the communities we serve and believe that every person deserves access to quality, affordable dental care. This mission drives everything we do. With over 3,000 employees—youknow from clinical to support staff— we are united in our mission to create happy, healthy smiles through providing high‑quality dental care in a fun, compassionate environment.

Join us in creating our next million smiles. Answer our call for a Patient Services Specialist (PSS) to work at our corporate location in Atlanta, GA.

As a Patient Services Specialist you are responsible for providing quality customer service to patients and parents. Primarily, you work in a call center environment answering inbound calls and making outbound calls to confirm or create dental appointments, respond to online inquiries, and evaluate calls for training and quality purposes. No prior experience is required; we fully train our representatives. Work from home may be an option.

Experience Preferred:
Call Center and Quality Assurance Representatives - WFH

• Deliver quality and superior customer care to every parent or patient on the phone.
• Focus on accuracy and be detail oriented.
• Possess good telephone etiquette, customer service and salesmanship skills.
• Have a high focus on customer service and satisfaction.
• Show compassion and a high level of service for our patients.
• Keen aptitude and adaptability to change.
• Ability to work in a fast‑paced environment.
• Excellent communication and organizational skills.
• Prior experience in a call center or in the dental field is advantageous but not required.
• Perform to the highest integrity by adhering to all government regulations, company standards,_actions_and compliance programs.
• Other duties as assigned.

• The Call Center hours are Monday-Friday 8:00 am-8:00 pm and on Saturdays 8:00 am-5:00 pm. If scheduled to work Saturdays a day off during the week is given (typically Wednesday-Friday).
• Training Period is the first 4 weeks of employment and operates on a Monday-Friday 9:00 am-5:00 pm schedule.

• Work from home opportunity after 6 weeks contingent on performance. Typically go in office twice a month.
• Benefits Package: medical, dental, vision and optional life insurance. We also offer short‑ and long‑term disability, 401(k) with match, flexible spending accounts, paid time off, company holidays and more!

• Graduation from a senior high school or GED equivalent.
• Computer skills:
  Microsoft Office and Internet Explorer.
• Bilingual Spanish a plus.

We value teamwork, mutual respect and cooperation. We do not practice unlawful discrimination, including harassment or tolerate it in our workplace. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, age, citizenship, disability, sexual orientation or any other characteristic protected by federal, state, or local law.