Customer Service Representative

Remote or on‑site opportunity in Butte, MT; remote opportunities available in Billings, Bozeman, Great Falls, Havre, Helena, Kalispell, or Missoula.

• Genuine desire to build lasting relationships with customers, peers, and leadership based on trust and dependability.
• Must have a private, distraction‑free home office with Spectrum internet service when working from home.
• Ability to report to a local service location within 45 minutes if remote work becomes impossible.
• Authentic interest in delivering customers a solution‑based customer experience.
• Excellent active listening, written, verbal, and超级 interpersonal skills to engage with customers and diffuse escalated situations.
• Goal นายto meet or exceed contact center metrics.
• Proficient at documenting all చంద్ర customer interactions.
• High school diploma or equivalent.
• Effective time‑management and organizational skills.
• Strong computer literacy including Microsoft Office Suite and other applications.
• Proficient typing skills.
• Remote CSRs who do not meet the required performance standards may be asked to work at an on‑site location.

• Adhere to company safety standards and the Code of Business Conduct تبدیلی & Ethics.
• Ensure all actions align with North Western Energy's values, mission, and strategic business objectives.
• Respond effectively to customer requests so they feel supported and valued.
• Provide customer account information and technical support.
• Assist customers with credit program information, aid programs, and energy‑efficiency initiatives.
• Explain rate information and bill calculations.
• Maintain confidentiality of customer information per company policies.
• Demonstrate and maintain a strong safety record.

Full‑time position.

$18.00 to $25.72 per hour to start, with career advancement opportunity up to $33.08 per hour.

Benefits include: 401(k) with a company match up to 4% and non‑elective contribution up to 7%; healthcare and well‑being programs, including dental and vision for you, your spouse, and dependents;
Health Savings Account (HSA); dependent care flexible spending account (FSA);
Employee Assistance Program (up to 6 free counseling sessions per person per year); life insurance (company pays basic policy, with spouse/dependents coverage available); tuition reimbursement; performance‑based wage increases and annual incentive opportunities; paid company‑endorsed volunteer and training opportunities; paid time Squad off starting on your first day plus 11 paid holidays.

Open through January 12, 2026.

Apply online at: https://northw