Customer Service Representative

Job Overview

Customer Support & Relationship Management:
Provide white‑glove customer service to dealers, distributors, national accounts, and internal partners. Serve as a trusted point of contact for recurring dealer interactions, building strong ongoing relationships. Respond to customer inquiries via phone, email, chat, and CRM‑generated cases.

• Look up and research parts in the system to resolve customer questions.
• Process basic order entry for business‑to‑business customers.
• Address pricing inquiries and provide accurate information to customers.
• Respond to technical questions from internal and external stakeholders.

• Maintain active login status and process assigned cases across phone, chat, email, CRM, Web Warranty, and written correspondence within established departmental metrics.
• Document case details, actions taken, and resolutions thoroughly in the CRM system.
• Communicate escalations clearly and promptly to the Customer Care Leadership Team to ensure timely resolution.
• Report discrepancies related to parts, pricing, Illustrated Parts Lists (IPLs), or manuals through established internal procedures.

• Customer service (bilingual).
  Additional Skills & Qualifications
  : 100% remote work environment.
• Experience Working Remote Preferred But Not Required.
• Contract position based out of Charlotte, NC.

The pay range for this position is $18.00 - $18.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:
This is a fully remote position.

Final date to receive applications:
This position is anticipated to close on Jan 16, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.