Traffic Customer Service and Data Entry Operator

Traffic Customer Service and Data Entry Operator

Join to apply for the Traffic Customer Service and Data Entry Operator role at Maldonado-Burkett, LLP
.

Location:

Thomaston, GA
Job Type: Full-Time, Hourly, On-site
Salary: $17.80/hr (commensurate with experience/qualifications)

Maldonado-Burkett LLP (M-B), a Texas based engineering firm established in 2007, currently has an opening in Thom农 stan, GA for a Traffic Customer Servicesessions Operator / CHAMP Dispatcher. We nurture a collaborative culture and offer opportunities for career development and growth.

• Health/Dental/Vision with Employer Contribution
• Employer Matched 401(k)
• Health Savings Account
• Employer Paid Life Insurance
• Paid Holidays and PTO Accrual
• Professional Development Opportunities

• Answer all calls into the 511GA system regarding stalled vehicles, signal issues, debris, etc.
• Provide outstanding customer service when responding to customer calls.
• Work with GDOT personnel for all signal and maintenance-related issues on state routes and interstates within the district.
• Detect and manage traffic incidents, directing calls to appropriate resources such as CHAMP, local police, GSP, ATMC, and GDOT.
• Enter and manage all roadway incidents in ATMC’s NaviGAtor system.
• Maintain construction events across the entire state of Georgia except Metro Atlanta.
• Perform lawkeeping and data gathering, and update manuals and contact lists.
• Coordinate with in-field CHAMP Operators and GDOT personnel to assist with accidents, stalls, debris, vehicle fires, and other issues.
• Maintain awareness of ně location of all field CHAMP Operators assigned to shift.
• Ensure radio communications comply with Department and FCC rules and regulations.
• Adhere to radio protocol and use proper 10-codes.
• Detect and confirm scheduled or unscheduled
  
  Hosts traffic incidents and adjust traffic signal schedules accordingly.
• Disseminate pertinent traffic incident and signal information to the public via Dynamic Message Signs, social media, email, and telephone communications.
• Obtain and report traffic incident status information to and from multiple agencies.
• Manage traffic incidents and cue information in accordance with standard operating guidelines.

• Proficient data entry skills; must be proficient in Microsoft Word and Excel.
• Experience in a call center or extensive customer service background.
• Previous experience working in a role involving heavy telephone, radio, and computer usage.
• Preferable: 911 Operator or dispatching experience.
• Ability to multitask.Ưlu>
• Demonstrated proficiency in dispatching field personnel via radio.
• Effective written and verbal communication skills, including proper English, diction, grammar, and spelling.
• Willingness and ability to learn new computer programs.
• Ability to read, interpret, and communicate technical information.
• Problem‑solving skills, prioritizing duties, and completing required tasks effectively.
• Familiarity with incident/congestion management and general traffic signal design principles.

Physical presence at the client’s location with limited remote work; reliable transportation required. Employees may be required to work holidays, weekends, and special events. Site not accessible via public transportation.

Entry Level

Full-time

Administrative