Bilingual Customer Activation Representative - REMOTE from

Bilingual Customer Activation Representative - Remote (Any U.S. Location)

Company: CNO Financial Group

Compensation: $17.44 - $26.16 Hourly (bonus eligible)

Location: Remote – work from any U.S. based location; central or eastern time zone hours

• Communicate with customers to follow up and collect pending requirements, including initial and follow‑up premium payments.
• Document all actions in the system and reschedule calls as needed to accommodate customer availability.
• Make recommendations for process improvements to enhance service quality and efficiency.
• Consult with internal departments (e.g., New Business, Underwriting, Customer Service) as needed to resolve customer issues.
• Participate in special projects and pilot programs in collaboration with team leadership.
• Analyze vendor data, provide feedback, and conduct customer outreach based on findings.
• Support the quality assurance team with call audits as required.

• High School Diploma or GED in general studies; associate’s degree or related 4‑year business experience preferred.
• Fluent in reading, writing and speaking Spanish required.
• 1–2 years of customer service‑oriented work experience.
• Insurance, financial services and/or call center experience preferred.
• Life & Health Insurance License (preferred).
• Excellent communication skills (verbal and written) and strong interpersonal and organizational skills.
• Ability to manage multiple tasks efficiently in a fast‑paced environment.

• Medical, dental and vision insurance
• 401(k) retirement plan with company match
• Short‑term & long‑term disability insurance
• Paid time off, corporate holidays, and paid parental leave
• Company‑paid life insurance

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.