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Customer Service Advisor
Remote / Online - Candidates ideally in
Wrexham, Wrexham County, LL13, Wales, UK
Listed on 2026-01-15
Wrexham, Wrexham County, LL13, Wales, UK
Listing for:
Proactive Personnel Ltd
Full Time, Remote/Work from Home
position Listed on 2026-01-15
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Proactive Personnel are recruiting on behalf of our client for a Customer Service Representative to join their team, reporting directly to the Customer Service Manager.
Location:
Wrexham (Hybrid working – 2 days onsite per week)
Salary:
Competitive
Hours:
37.5 hours per week
Monday to Thursday: 9:00am – 5:00pm (30-minute lunch break)
Friday: 8:00am – 4:00pm (30-minute lunch break)
The Role
This is a predominantly admin-based role, ideal for an enthusiastic and detail-oriented individual who is proactive and passionate about supporting customers throughout their ordering process. You will be responsible for managing customer interactions, processing orders, and supporting internal teams to ensure a smooth and efficient service.
The successful candidate will have excellent communication skills, strong attention to detail, and the ability to work both independently and as part of a team. Strong organisational skills and the ability to prioritise and multitask are essential.
Key Responsibilities
* Liaising with UK and EU customers and franchisees
* Customer quote and order processing via the online platform or email
* Handling customer enquiries, including order and stock-related issues
* Booking transport and liaising with nominated transport partners and courier services
* Liaising with internal warehouse teams and external partners
* Managing and resolving customer complaints
* Processing customer orders, invoices, returns, and credit notes
* General administration and internal data maintenance
Desirable Experience and Skills
* Experience using Sage X3
* Experience with Microsoft 365, including Outlook, Excel, and Teams
* Basic customs knowledge (export and import)
* Basic knowledge of international freight and shipping
* Experience working with customers outside of the UK
Why Join Our Client?
* Supportive and collaborative working environment
* Hybrid working model with flexibility
* Competitive salary and benefits package
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