Customer Success Consultant

Our Stockport office is seeking a Customer Service Advisor to join our Technical Help merupakan team. If you are passionate about helping customers resolve technical issues and are looking for an opportunity to grow in a rewarding field, we want to hear from you!

• Excellent Basic Salary of £25,396
• Work from home during weekend shifts
• Competitive Uncapped Commission structure
• Our offices are minutes away from all public transport links and on-site parking
• In depth Training and Development with the opportunity to progress your career
• Incredible events and incentives
• 40 Hour week – Shifts during the hours of Monday – Sunday 8am to 7pm

• Technical Issue Resolution:
  Act as the first point of contact for customers experiencing technical issues with their payment terminals. Diagnose and troubleshoot problems to provide efficient solutions.
• Customer Support:
  Offer exceptional customer service by actively listening to customer concerns, providing clear and concise explanations, and ensuring customer satisfaction.
• Product Knowledge:
  Develop a deep understanding of our payment terminal products and stay up-to-date with technical advancements to assist customers effectively.
• Organisation:
  Maintain detailed records of customer interactions, including issue descriptions, resolutions, and follow‑up actions.
• Team Work:
  Collaborate with colleagues and other departments to resolve complex technical issues, ensuring a seamless customer experience.

• Previous customer service experience, preferably in a fast paced – high pressure role.
• Ability to use multiple technical platforms simultaneously so very strong IT skills required.
• Strong problem‑solving skills and technical aptitude.
• Excellent communication and attention to detail skills, both written and verbal.
• Ability to work effectively in a fast‑paced environment.
• Flexibility to work within the specified shifts, including weekends.