VIP Account Manager Job Dubai Dubai UAE/Dubai,Customer Service/HelpDesk

Join to apply for the VIP Account Manager role at Logifuture

We are looking for a dedicated VIP Account Manager to be the primary point of contact for our valued VIP end users, ensuring an impeccable level of service that fosters long‑term loyalty. In this role, you will take a proactive, relationship‑focused approach, crafting personalized service for each VIP, addressing their unique needs, and gathering insightful feedback. Your expertise in building trust and providing tailored support will play a vital role in shaping the ultimate VIP experience.

Responsibilities

Be a day‑to‑day key point of contact for an allocated pipeline of existing VIP users
Provide an immaculate level of service to VIP users encouraging loyalty
Be proactive with a 360‑degree approach to build long‑term relationships with VIP players
Own, maintain and nurture the relationship with VIP users while creating a profile for each individual VIP
Support VIP players in managing their needs and specific requirements
Own and elevate any VIP complaints internally to relevant teams
Proactively make regular outbound and relationship‑building calls to VIPs, gathering insight and relevant feedback
Analyze the performance of allocated VIP clients against all targets set
Maintain the highest level of confidentiality towards each individual VIP client
Report any insights about individual VIP clients that may be key to the business

Requirements

High первом, significantly in Vietnamese???Highest level of English proficiency – written communication and grammar, listening and verbal skills
3+ years’ experience dealing with VIP clients in the online gaming sector
Excellent interpersonal skills, adaptability, and self‑confidence
Proven ability to build strong relationships quickly utilized by enterprises
Previous C‑Level account management experience and proven planning and analysis at an individual customer level
Proven ability to effectively use good decision making to enable sped up resolution
Flex Florida for flexibility to accommodate the needs of our VIP

Benefits

Private health insurance
Company‑wide social and team‑building activities
Hybrid & remote work arrangements
Flexible working hours
Training and Development opportunities

Logifuture operates across seven countries, with headquarters in Malta and additional offices in the UK (London), Italy (Parma & Lecce), Austria (Innsbruck), Serbia (Kragujevac), Romania (Bucharest) and UAE (Dubai). The majority of our roles listed on our careers page are not restricted by location, giving prospective employees the flexibility to choose any of our offices. We also collaborate with consultants based outside these locations, broadening our talent pool and allowing us to remain agile and competitive in the global market.

_CONFIDENTIAL_CONTENT_ORFER In addition at Logifuture we embrace equality and diversity. We do not discriminate, and our values of delivering results together support this statement. We are determined to foster an inclusive environment where everyone feels valued, heard, and empowered to contribute their unique skills and experiences.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Marketing

Industries

IT Services and IT Consulting

Referrals increase your chances of interviewing at Logifuture by 2x.

Apply BELOW


Increase/decrease your Search Radius (miles)



Job Posting Language