Triage Officer NCCHS

Role:
Triage Officer

Contract Type:
Internal secondment/fixed term contract opportunity for 2 years

Working Hours:

37 hours per week, Monday – Friday, 8:30am – 4:50pm

Worker Type:
Hybrid – a mixture of office and home working is to be expected

Salary:
Grade D - £26,824 - £27,694 per annum

Location:

Harvey Road, NG8 3BB

We’ve got an exciting opportunity available for talented individuals to join our team as Triage Officers - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

We are looking for detail-oriented and customer-focused Triage Officers to join our Housing Services team. This key role enhances the effectiveness of our Customer Service Centre by providing technical support in correctly diagnosing housing repairs, validating work orders, and ensuring repairs are prioritised appropriately.

You’ll work closely with Customer Service centre operatives, residents and contractors to ensure repair requests are accurate, cost-effective, and aligned with service level agreements. Your responsibilities will include reviewing work orders, contacting residents to clarify repair needs, and applying policy frameworks to assign response times.

You’ll also help identify service trends, elevate complex cases, and contribute to continuous improvement by sharing insights with internal teams. This role is ideal for someone with Housing Repair knowledge, strong communication skills, a proactive approach, and a commitment to delivering excellent customer service.

Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.

Closing Date: 23rd January 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.