Client Success Leader

Are you a customer service professional ready to take your skills in a new direction? If you have been supporting customers, clients or teams toward better outcomes and now want a role with more freedom, purpose and flexibility this could be the shift you are looking for. We collaborate with a global personal development and online education company delivering premium online courses and live virtual events.

Using structured digital systems and a simple CRM you will introduce people to personal development programmes and provide high quality customer service and client support as they work toward meaningful results. The role is performance oriented with defined targets and outcome based remuneration ideal for experienced customer service call centre or contact centre professionals seeking a remote career path.

• Connect with people interested in personal and professional growth providing warm solution focused customer service
• Respond to enquiries via phone, email and online channels with clear professional communication
• Share structured online learning programmes and resources with prospective customers and existing clients
• Use simple digital tools and CRM systems to follow up, manage leads and track outcomes
• Work independently with onboarding and ongoing support
• Create consistent results through focus, clarity and purposeful action

• Remote role with genuine lifestyle flexibility while working from home in the UK
• Income aligned to outcomes with clear simple processes
• Step by step onboarding customer service training and ongoing resources
• No cold calling and no high pressure sales
• Access to global personal development content, coaching and live online events

• Backgrounds in customer service, customer service team leader roles, call centre or contact centre, customer success, hospitality, retail management, client services, sales support or account management
• Clear communicators confident with Zoom or Teams, diary management, email and CRM systems
• Self directed, organised professionals who enjoy helping customers resolving enquiries and working to defined targets

• You're requiring visa sponsorship or are studying full time
• You prefer fixed hourly employment rather than outcome based work

Remote role with outcome based pay linked to defined results. You must have the right to work in the United Kingdom

Shortlisted applicants will be contacted by phone, email and text.

• Customer Service
• Client Expectations
• Client Requirements
• Client Support
• Action Plans
• Issue Resolution
• Account Management
• Client Relationships
• Service Delivery
• Client Service
• Client Satisfaction
• Client Management
• Procedures
• Service Level Agreements
• New Clients

Employment Type:

Full Time

Experience:

years

Vacancy: 1