Online Support Consultant

Online Travel Support Consultant

Join to apply for the Online Travel Support Consultant role at Clarity Business Travel
.

We are a global, multi‑award winning Business Travel Company, making business travel straightforward with cutting‑edge technology and exceptional customer service.

• Refer a friend for unlimited £1,000 bonus
• Generous holiday entitlement
• Day off for your birthday
• Staff Awards
• Hotel and airline discounts
• Employee Assistance Programme
• Bright, energetic, fast‑paced, rewarding culture

Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Answer incoming calls, emails and live chat interactions promptly, providing exceptional customer service.
• Use questioning techniques and resources to assist clients in achieving self‑service with Online Booking Tools.
• Manage after‑sales tasks including adding ancillaries, handling changes, cancellations, and ensuring full booking completion.
• Continuously meet service level agreements (SLAs) for query resolution and after‑sales support.
• Collaborate with team members to ensure smooth operation and timely resolution of customer issues.

• High customer satisfaction with minimal complaints, measured through surveys and client feedback.
• Resolution of queries within agreed SLAs, ensuring timely responses to client requests.
• Achieve personal and team targets related to client retention, booking accuracy, and after‑sales support.
• Maintain client online retention by offering tailored solutions and excellent service.
• Meet environmental and energy business targets as part of the company’s overall objectives.

• Client‑focused with a strong commitment to delivering exceptional customer service.
• Adaptable and flexible, with the ability to adjust to different client needs and changing priorities.
• Resilient under pressure, with a focus on meeting targets and deadlines without compromising on service quality.
• Detail‑oriented and accurate when managing complex itineraries and client requests.
• Professional and trustworthy, maintaining confidentiality and adhering to compliance and security protocols.
• Team player, eager to contribute to team success and share knowledge to improve collective performance.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Location:
  
  Manchester, England, United Kingdom
• Working hours:
  
  Mon – Fri 37.5 hrs

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