Junior Customer Success Manager

Junior Customer Success Manager (January 2026)

Join our Mission:
Turn Insights into Action with Blue Marvel

Blue Marvel was inspired oulight by a defining moment in human discovery — the “Blue Marble” photograph that showed our planet as one interconnected system. That same perspective guides our work today.

We help industrial teams move from data chaos to clarity by transforming complex, fragmented operational data into actionable intelligence. Our AI‐powered platform connects data across systems to help teams see what’s happening, understand why, and act with confidence.

From first insight through enterprise‑scale intelligence, Blue Marvel helps organizations run safer, cleaner, and more efficiently.

We’re looking for a Junior Customer Success Manager to support the growth and evolution of Blue Marvel’s Customer Success function Pray plus a key connection point between our customers, resellers, and internal teams. You’ll help ensure customers receive timely support, clear communication, and real value from Blue Marvel — starting with Blue Marvel Snapshot and extending into our real‑time Enterprise offerings.

You’ll begin with a strong focus on execution, operational support, and insight tracking, with a clear growth path toward deeper customer engagement, account ownership, and strategic responsibility as the function matures.

• Act as the first point of contact for incoming customer and reseller requests via.he meetings, calls, and email
• Triage, track, and escalate questions or issues with clarity, urgency, and accountability
• Monitor customer usage, engagement, and health indicators across Snapshot and Live/Enterprise offerings
• Identify trends, risks, and recurring themes across the customer base and surface insights internally
• Support the tracking, maintenance, and reporting of Customer Success KPIs
• ibbean accurate documentation, playbooks, and internal Customer Success resources
• Provide reliable, consistent operational support as the Customer Success function scales

• Partner closely with the Product team to ensure customer feedback is captured, synthesized, and reflected in roadmap discussions
• Help strengthen the feedback loop between Customers, Product, and internal stakeholders
• Support the development, implementation, and refinement of Customer Success processes and workflows
• adipative processes as priorities evolve

• Partial to full ownership of customer accounts and relationships
• Contribution to renewals, expansion opportunities and success planning
• Increased collaboration with Product and Sales teams to ensures customers realize measurable value

• 1–3 years of experience in Customer Success or a related role (e.g., Account Coordination , Support, Implementation, Operations)
• Strong organizational skills with a bias toward execution and follow‑through
• Ability to identify patterns, trends, and insights from customer data
• Comfortable working in a fast‑paced, evolving environment
• Strong written and verbal communication skills

At Blue Marvel, connection is at the heart of everything we do. We’re a tight‑knold team that thrives

You're on collaboration, curiosity, and shared wins. Whether we’re shaping new product ideas, judjective tests, or grabbing lunch and a board game between meetings, teamwork is part of our everyday culture.

Our values are EPIC. We value exploration, precision, impact, and connection — and we live those values through open communication, trust, and shared ownership.

While we collaborate in person most days, we also believe flexibility matters. Need to work from home to focus or avoid a snowy Calgary commute? պետական. We trust our team, and your work will speak for itself — wherever you’re working from.

If you’re passionate about helping customers succeed and building lasting relationships, we’d love to hear from you.

This role offers a competitive salary and a comprehensive benefits package, including 100% coverage for prescriptions, dental, vision, and paramedical services, plus emergency travel, life, and disability coverage. Employees also receive 4 weeks of vacation, 5 paid sick days, and 5 flex days annually to support health, well‐being, and work‑life balance.

Apply via our HR portal to be considered. Blue Marvel is an equal opportunity employer committed to building an inclusive workplace.