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Job Description & How to Apply Below
We’re Hiring:
Gorgias Technical Customer Service Representative (Remote)
Talent Pop is partnering with one of the fastest-growing E-Commerce brands to bring on a best-in-class Gorgias Technical Customer Service Representative. This is a senior‑level remote role ideal for candidates who thrive in high-performance support environments and are ready to grow with a winning team.
- Full‑time, remote position
- Work with global teammates in a fast‑paced E‑Commerce environment
- Immediate start preferred for qualified candidates
- Provide high‑level technical support via Gorgias CRM (email, chat, and troubleshooting)
- Analyze data and offer insights for customer experience improvements
- Own ticket resolution end‑to‑end with accountability and urgency
- Track backlogs and ensure all customer queries are resolved promptly
- Deliver clear, quality‑based communication that supports customer success
- Minimum 1 year of hands‑on experience using Gorgias is REQUIRED
- 1+ year of experience in technical support or troubleshooting roles
- Exceptional written and spoken English communication skills
- Strong problem‑solving skills and comfort navigating CRMs
- Highly motivated, intellectually curious, and resourceful
- Experience in E‑Commerce or SaaS support is a strong plus
- Minimum internet speed: 20 Mbps (for both download and upload speeds)
- Own laptop or desktop with at least Intel i5 processor (or equivalent)
- Minimum of 8 GB RAM
- Reliable power supply and quiet workspace
- Tech setup must meet remote work standards for productivity
- Project bonus opportunities and annual salary increase
- Permanent remote setup with long‑term stability
- PTO and paid holidays
- Health and dental coverage or a health stipend depending on location
- Career path opportunities:
Team Lead, Trainer, and more
- Fast‑growing company with room for advancement
- Collaborative and values‑driven culture
- High‑level training and support from a global team
- Opportunities to work with top‑tier E‑Commerce brands
- Commitment to personal and professional development
Ready to apply? Join us in shaping the future of E‑Commerce support.
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