Bilingual Customer Service Representative; Insurance QC

Start Date:
February 23, 2026

Bilingual Customer Service Representative (Insurance)

Exciting opportunity in the insurance industry providing bilingual support to group benefits clients in a fast-paced contact centre. Multiple openings available. Hybrid work model with offices in Montréal, Halifax, and Waterloo. Perfect for detail-oriented professionals fluent in English and French, with strong communication and digital skills.

What is in it for you:

• Hourly salary of $24.26.

• 6-month contract.

• Full-time position: 37.50 hours per week.

• 9-week training: 8:00 AM – 4:00 PM EST.

• Rotating shifts between 8 AM and 8 PM EST.

• In-office presence required from Tuesday to Thursday.

• Remote work available on Mondays and Fridays.

• Positions available: 15-22.

Responsibilities:

• Handle approximately 50 inbound calls daily, assisting clients with inquiries related to group insurance plans.

• Deliver accurate, timely information on products and services in both English and French.

• Follow up on requests from internal and external clients with professionalism and empathy.

• Navigate multiple systems and tools confidently to resolve client issues.

• Maintain high standards of service quality and confidentiality.

• Contribute to a positive and inclusive team culture focused on continuous improvement.

• Meet performance targets and adapt to evolving client needs and business priorities.

• Use problem-solving and research skills to handle complex requests efficiently.

What you will need to succeed:

• High school diploma is required.

• College or university education is considered an asset.

• Bilingual in English and French to support clients in both languages.

• 1 year of customer service experience in a contact center, administrative, retail, or service-based environment.

• Proficiency with Microsoft Office tools, especially Outlook and Teams.

• Ability to work across multiple applications simultaneously.

• Strong communication and interpersonal skills.

• Demonstrated ability to learn quickly and apply new information.

• Comfortable with rotating schedules and meeting service-level goals.

• Reliable home setup including Ethernet connection and a private, quiet workspace.

• Experience in group benefits, insurance, or with Salesforce is an asset.

• Positive, friendly, and adaptable approach to customer interactions.

• Track record of thriving in fast-paced and dynamic environments.

Why Recruit Action?

Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

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