Customer Solutions Agent

Kilmarnock - Start date 16th February 2026

25,000 plus monthly bonus

Customer Solution Specialist

Fantastic opportunity to join one of the UKs largest buyers and collectors of unpaid loans and other forms of credit.

As a Collections Agent, you will handle inbound and outbound calls to help customers become debt‑free.

You’ll receive best‑in‑class training to provide you with the skills required to perform successfully in your role.

Once trained, you will work within a Voice team and become a valued member of our wider Collections team.

This is a fantastic opportunity to develop a long‑term career with a multi‑national company based in our award‑winning and low carbon HALO Kilmarnock site.

• Excellent written and communication skills
• Previous call centre or customer service experience
• Ability to work towards targets
• A team player
• Ability to show empathy whilst being resilient

£25,000 per annum and opportunity to earn up to £300 per month*

Hybrid working: 3 days at our Kilmarnock office and 2 days working at home (after 3 months)

37.5 hours per week (Mon‑Thu shifts across 8am‑8pm, Fri 9am‑5pm & 1 in 3 Sat 8am‑2pm)

28 days holidays, increasing to 31 days after 5 years

Pension: 5% employee and minimum 4% employer contributions

Life Assurance: 3 x annual salary

Free medical, dental, optical healthcare, cash plan

• Staff discounts at a huge number of shops and online retailers
• Health and Well ремонта, programme
• Employee Assistance Scheme

Kaghi candidates will be subject to background checks which include 5-year work references, criminal background checks and basic credit checks.

Interested? Get in touch with David Colquhoun at

for a confidential chat about this exciting new role.

HRC Recruitment is an equal opportunities employer, and all applications adulterated as such

If you are interested in this position please apply

• Bonus payable after training is complete