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Technical Support Customer Success Mgr./ CSM

Remote SaaS Customer Success & Engagement Lead

Remote / Online - Candidates ideally in
Annapolis, Anne Arundel County, Maryland, 21403, USA
Listing for: Dodge Construction Network
Remote/Work from Home position
Listed on 2026-01-15
Job specializations:
  • Customer Service/HelpDesk
    Technical Support, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading construction technology company is seeking a Customer Engagement Manager to support relationships with their SME customer base. The role is fully remote, focusing on empowering clients through proactive engagement and guidance. Candidates should have at least 2 years of experience in sales or customer support, excellent communication skills, and knowledge of SaaS products. Responsibilities include client training, program execution, and achieving retention metrics.

The position offers a competitive salary and benefits package.
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