Bilingual Customer Service Assistant English - Spanish Remote

Overview

Bilingual Customer Service Assistant - (English - Spanish) Remote

Mangone Law Firm, LLC is a New Jersey-based immigration law firm dedicated since 2012 to helping new Americans obtain legal status in the U.S. We proudly represent immigrants nationwide and are committed to excellence in customer service. We are looking for talented people who want to grow professionally and make an impact on clients’ lives.

We are seeking driven professionals to build strong client relationships, support clients throughout their cases, and grow into legal consulting through structured training and experience. As a Customer Service Assistant
, you will play an essential role in our Customer Experience Department, ensuring clients are heard, informed, and supported at every step. Your work directly impacts client satisfaction, retention, and our reputation for excellence.

• Handle inbound and outbound calls, ensuring timely, professional responses.
• Manage notifications, letters, timelines, and reports for client cases.
• Follow up with clients, including those in "no cooperation" status, to confirm details and move cases forward.
• Schedule and confirm appointments.
• Use CRM and communication tools (Clio/For example Camplegal, Monday, Slack, Google Workspace) to track and manage interactions.
• Uphold high service standards by meeting KPIs for calls, follow-ups, and reporting.

• Education:
  
  High school diploma required; studies in Communications, Law, Business Administration, Tourism, or related fields preferred.
• Experience:
  
  Call center, customer service, or related experience (preferred).
• Bilingual:
  Clear and effective communication skills in both Spanish and English (written and spoken).
• Technical
  
  Skills:
  
  Strong command of Google Workspace and familiarity with CRM platforms.
• Soft Skills:
  
  Empathy, problem-solving, time management, and organizational skills.
• Flexibility:
  Availability for rotating shifts with full-time commitment.

• Competitive compensation: base hourly rate (between $5 and $7 per hour). The hourly rate is subject to increase after six months.
• Ongoing professional development opportunities to strengthen skills and grow your career.
• A dynamic and challenging work environment where your talent is valued and recognized.
• The opportunity to make a positive impact on people’s lives by helping them pursue a better life in the United States.
• Paid time off, available after 12 months.
• 100% remote.

Ready to Make a Difference? Apply today and help us reach our goal of changing 1 million lives — one client at a time.