Remote Customer Service Representative - Reside in NY

Overview

Remote Customer Service Representative – Must reside in New York state. Full‑time. Compensation $16.50/hour
. Paid training start date:
Monday, February 9, 2026. Training hours Monday through Friday: 8:00 am – 4:30 pm EST. Hours of operation after training:
Monday through Friday: 10:00 am – 9:00 pm EST;
Saturday: 7:00 am – 5:00 pm EST. This is a remote/work from home position.

In This Role, You Will:

• Assist customers with billing inquiries/concerns. Ensure all account information is accurately documented and inputted into client system. Provide detailed explanations of account status and inquiries to customers.
• Adhering to State and Federal regulations pertaining to your job duties.
• Assist customers with delinquent accounts according to various state guidelines.
• Utilize exceptional communication skills to fulfill both client and customer goals.

Key Results Areas:

• Maintain an average Inbound Handle Time.
• Achieve Quality Assurance goals.
• Adhere to Production measures (time spent on calls, schedule adherence, etc).

Ideal Candidate

Qualifications:

The ideal candidate has to be detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties. Effective call handling skills and high levels of professionalism are required. A strong focus on exemplary shift attendance is required. The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications.

A High School graduate/equivalent is required.

For Remote Positions:
The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up). Hard wired connection required (no Wi‑Fi, Wi‑Fi hotspots). Speed Test Results: 25 mbps download, 20 mbps upload.

Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches).

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.