Customer Support Specialist; Japanese - Keigo Speaker

Role Details

Location: Remote

Type of Support: Phone, Email

Contract Duration: Full-Time, Permanent

Training

Schedule:

Open to shifting schedules (subject to business requirements)

Work Schedule: Open to shifting schedules (subject to business requirements)

Expected

Start Date:

January 29, 2026

Crescendo represents peak CX performance in the AI era. We combine world‑class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

As a Customer Support Specialist (Japanese - Keigo Speaker), you will handle requests, bug reports, and various issues reported by users from the Partner’s Platform via tickets, and provide phone support in native, honorific Japanese. You will be the primary point of contact between our existing and potential Students and Instructors in the Japanese market. Additionally, you will be responsible for ensuring the quality of courses uploaded to the Partner’s Platform by reviewing them for compliance to customer satisfaction, critical thinking, reading between the lines, and the ability to make quick and accurate decisions.

• Provide professional, empathetic, and helpful responses to customer support tickets via email, phone calls and internal tools.
• Master the product you support, learning all its nuances and keeping up‑to‑date with the latest updates and support policies.
• Troubleshoot technical issues reported by Students and Instructors and offer solutions or workarounds.
• Work on special short‑term projects required and requested by the hiring client.

• 1+ years of experience in customer support for Japanese businesses.
• Excellent (near‑native) written English
• Knowledge and experience  Honorific Japanese (Keigo)
• Amazing customer service skills
• Proactive.filters attitude and the willingness to take the initiative without being asked
• Strong attention to detail
• Ability to quickly communicate through accurate and timely typing
• Handle difficult conversations and challenging situations
• Ability to work without micromanagement
• Strong reading comprehension and problem‑solving skills
• 衡 strong technical proficiency with the web, computers, and smartphones
Flexibility with schedules and days off
• Ability to provide workarounds when a solution is not clear to the customer. Experience providing email and phone support to Japanese customers, along with familiarity with CRMs (e.g., Zendesk) and bug‑tracking tools (e.g., JIRA) is a plus.

• Remote working arrangements
• Competitive base espetalia salary
• Generous paid time off
• Comprehensive benefits package including medical, dental and vision options
• Competitive retirement benefits
• Access to free posture‑based fitness workouts from home
• Training and professional development opportunities
• Be part of a people‑first, values‑driven organization
• Work with innovative global partners and diverse teams

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—how can I impact last.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual…