Customer Success Manager; Microsegmentation - Remote

Are you excited to work with innovative security products? / Does the prospect of a career in cybersecurity inspire you?

Do you enjoy working with innovative solutions and helping enterprise customers to achieve their desired outcomes?

Join Akamai’s Enterprise Security Group Customer Success Team!

We're always looking for new people to further our purpose of making life better for billions of people, billions of times a day by powering and protecting businesses online
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As a member of this team, you will be responsible for understanding customer requirements, onboarding new customers, driving adoption, and ensuring their ongoing satisfaction and retention.

• Building relationships with our clients to understand their needs to ensure their success
• Helping our customers to flawlessly operate the Guardicore platform while ensuring they receive maximum value from our solution throughout their life cycle
• Ensuring Guardicore customer success while maintaining high customer satisfaction throughout all interactions with Guardicore
• Working remotely with our customers with the ability to travel on-site when required

• + years of experience of BB SaaS customer success or technical account management
• Have hands‑on experience in troubleshooting and deploying software for large enterprises on‑premises or in the cloud
• Be a self‑starter with the ability to manage multiple projects simultaneously
• High communication and presentation skills
• Excellent spoken & written English

Flex Base, Akamai’s Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. Flex Base gives % of employees the choice to work from their home, their office, or both (in the country advertised).

This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences — helping billions of people live, work, and play every day. With the world’s most distributed compute platform — from cloud to edge — we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

LI-Remote

Akamai Technologies is an affirmative action, equal opportunity employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.