Part time REMOTE Customer Service Representative

Part-time Remote Customer Service Representative

Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. This role is part‑time, remote, and offers up to 29 hours per week, with flexible hours and work‑from‑home setup.

We provide all tools needed to work from home for this role. Starting pay is $20 per hour. A reliable internet connection is required.

• Answer customer questions and requests for supplies, service and troubleshoot 1st level technical issues via inbound calls, voice mails, emails, alerts.
• Build and maintain excellent customer service and identify when technical support can be supported via phone.
• Provide clear and concise communications and follow up with customers on company schedule, requested lead and delivery times.
• Work with Tier 2 team to seamlessly pass escalated customer technical issues quickly and efficiently.
• Track, route, and escalated unresolved issues to management.
• Remain current on constant process updates and technology used within the company.
• Perform duties with awareness and in accordance with the organization’s policies and applicable laws.
• Perform other duties as directed by management.

• High school diploma.
• Must have reliable internet.
• Experience in a call center environment a plus.
• Knowledge of word processing software; spreadsheet software; order processing systems and contact management systems.
• Ability to empathize with customers.
• Ability to multi‑task (talking and typing simultaneously) in a fast‑paced environment.
• Possess organizational and time management skills.
• Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills.
• Demonstrate professional communication skills with a high degree of initiative, mature judgment and discretion.
• Ability to navigate through multiple systems.
• This part-time position is not eligible for medical benefits. The position does receive holiday pay based on the hours worked per day.

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodations are made to enable individuals with disabilities to perform essential functions.

This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging is an Equal Opportunity Employer.

Entry level

Part-time

Other

Retail Office Equipment and IT Services and IT Consulting