Remote Customer Service Representative - Reside in NY

Remote Customer Service Representative - Must Reside in NY

Arcadia, NY – This is a full‑time, remote position requiring residency in New York state. Compensation is $16.50 per hour. Paid training starts Monday, February 9, 2026. Training hours: 8:00 am – 4:30 pm EST, Monday through Friday. Post‑training hours of operation:
Monday – Friday 10:00 am – 9:00 pm EST;
Saturday 7:00 am – 5:00 pm EST.

Work from home with required broadband internet (25 Mbps download, 20 Mbps upload, hard‑wired connection). Cameras and a webcam are required during training and all scheduled shifts.

• Help customers with billing inquiries and concerns.
• Accurately document and enter all account information into the client system.
• Provide detailed explanations of account status and inquiries to customers.
• Adhere to state and federal regulations related to duties.
• Assist with delinquent accounts following state guidelines.
• Use exceptional communication skills to meet client and customer goals.
• Maintain average inbound handle time and achieve quality assurance goals.
• Meet production measures, including time spent on calls and schedule adherence.

• High school graduate or equivalent.
• Detail‑oriented with strong organization and prioritization skills.
• Proficient with Microsoft applications and capable of learning new software.
• Professional call handling skills and high levels of professionalism required.
• Strong focus on exemplary shift attendance.

We provide an equal employment opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability, and any other basis protected by federal, state or local laws.