Associate Customer Care Representative

Associate Customer Care Representative

Location: Service Center Operations - West, 24081 East Mission Avenue, Liberty Lake, Washington 99019

Thank you for considering Amica as part of your career journey, where your future is our business
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At Amica, we pride ourselves on being an inclusive and supportive environment. We work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships for our customers and employees. We’re focused on creating a workplace that works for all. We’ll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees.

Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it!

As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes. Our office is located in Liberty Lake, WA — just minutes away from Spokane, Post Falls, , and Coeur d’Alene, ! We’re seeking a Customer Service Representative to join the team!

This position involves telephone contact to assist and service policy holders with their insurance needs.

• Conduct professional countrywide telephone conversations in a high call volume environment
• Assist customers with various billing and policy change transactions over the phone
• Gain customer trust and respect by establishing and maintaining effective relationships
• Problem‑solve and use time effectively to multitask and prioritize work

A starting annual salary of $43,105. Additional compensation would be dependent on level of experience and applicable licenses within the property and casualty industry with a range of up to $64,218 annually. In addition, hired applicants will be eligible for the company’s annual variable incentive paid based on company performance. Additional commission opportunities may apply to customer facing sales and service representatives.

This position is eligible for overtime subject to manager approval.

The 37.5‑hour schedule will be 5 days per week, with 2 consecutive days off. This is a non‑traditional schedule, and working hours will include nights and weekends. A shift differential may apply.

A hybrid schedule of three days in office and two days work from home may be available after trained to work independently.

Please be advised that should we reach out to you regarding your application, the call will come from .

• Medical, dental, vision coverage, short‑ and long‑term disability, and life insurance
• Paid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.
• Holidays – 14 paid holidays observed
• Sick time – 6 days sick time at hire, 6 additional days sick time at 90 days of employment
• Generous 401k with company match and immediate vesting. Additionally, annual 3% non‑elective employer contribution
• Annual Success Sharing Plan – Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement programs
• Generous fitness and wellness reimbursement
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company

• High school diploma or equivalent education required
• Excellent interpersonal and communication skills
• Good organizational skills and attention to detail
• Previous insurance background is a plus, but not required
• After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)

Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or…