Senior Resident Account Consultant

Senior Resident Account Consultant

Job :

Job Location s: US-GA-Atlanta | US-FL-Orlando

The Senior Resident Account Consultant is to provide leadership and mentorship to RAC team members while managing escalated account issues, complex reconciliations, and ensuring compliance with all applicable regulations. Drive process improvements, validate financial reporting, monitor key performance metrics, and collaborate cross-functionally to optimize resident account operations.

Assistვეულ Teams in effectively managing the resident receivable accounts. The Senior Resident Account Consultant Այս responsible for all bookkeeping, account communication to the residents concerning collections and reports as well as accurate reporting of all deposits, vacancies, and income/delinquent balances for multiple properties up to 2,500 units.

• Conduct all business in accordance with company policies and procedures and the Fair Housing, ADA and Fair Credit Reporting Act, as well as all other federal, state and local laws pertaining to multi‑family housing.
• Monitor the Yardi Dashboard for move‑ins, move‑outs, deposit accounting, alerts and receipt batches.
• Prepare delinquency notices per the rental lease agreement for team Triggered distribution in a timely manner.
• Daily monitor current delinquency status for all residents.
• Adhere to RMR residential policies as it pertains to collections and bad‑debt write‑offs.
• Weekly monitor the Gross Potential Rent report to ensure accuracy.
• Review all move‑in files for accounting purposes to include, but not limited to, security deposit posting, move‑in fees and monthly rental amount.
• Perform accounting month‑end procedures as they pertain to the GPR report, past resident account, and all other resident ledger functions.
• Review lease charge report prior to posting for accuracy.
• Process move‑out statements and final accounting for past residents; collect final balances owed; ensure documentation remittance to debt logic.
• Provide coaching and guidance to RAC team members, support onboarding and training, and ensure adherence to company policies.
• Resolve escalated account issues, manage legal cases and high‑balance collections, and oversee reconciliation of complex portfolios.
• Enrique workflow gaps, make recommendations, and ensure compliance with regulations.
• Validate financial reports, monitor KPIs such as delinquency and GPR, and deliver actionable insights to leadership.
• Partner with Property Management, Accounting and Collections teams to resolve issues, optimize processes оправ and troubleshoot system‑related concerns.
• Maintain accurate resident records, update the property manager daily on rents collected and delinquent rents, assist the property team in preparing all notices such as late rent letters, surrender letters, return‑check letters, and post all monies received daily.
• Maintain quality communications and responsiveness to help‑desk tickets regarding resident accounts.
• Assist the property team in implementing the company mission, vision and values; possess knowledge of all Río phases of leasing and resident retention programs; answer and handle incoming calls from current residents, always offering excellent customer service.

• Four or more years of related experience, preferably in AP/AR.
• Exceptionally strong written and verbal communication skills.
• Proficient problem‑solving and organizational skills.
• Strong Excel skills.
• Yardi experience.
• Ability to work in a fast‑paced, collaborative, results‑driven environment.
• Excellent attendance is required.
• Excellent client‑service orientation.
• Positive attitude and highest level of professionalism.
• Organizational and multi‑task skills – allocate time effectively, manage tight deadlines, work under pressure, and achieve quality results.
• Decision‑making skills – resolve problems using facts and sound reasoning; achieve goals with a strategic approach; demonstrate innovation and willingness to adapt to change.
• This is a hybrid schedule: two days in office and three days working from home. Office is either Orlando FL or Atlanta GA.

The RMR Group offers an extensive total rewards package to ensure that your…