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Customer Service & Reservations Specialist; Remote
Remote / Online - Candidates ideally in
Makkah Region, Saudi Arabia
Listed on 2026-01-14
Makkah Region, Saudi Arabia
Listing for:
bedinroom.com
Remote/Work from Home
position Listed on 2026-01-14
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
We are seeking a highly motivated and flexible Customer Service & Reservations Specialist to join our remote team. You will be the primary point of contact for our clients, managing all aspects of reservations and providing world‑class support. This role requires exceptional communication skills and the ability to thrive in a dynamic, remote environment with a rotational schedule (including weekends and holidays).
Key Responsibilities- Manage and process customer reservations, bookings, and cancellations accurately.
- Respond to customer inquiries via phone, email, and chat regarding services and pricing.
- Provide personalized recommendations to enhance the customer experience.
- Resolve customer complaints and issues promptly and professionally.
- Update customer interaction details in the company’s CRM and booking systems.
- Experience: 1–3 years of proven experience in customer service or hospitality roles.
- Adaptability: Highly flexible and available to work rotational shifts and holidays.
- Problem‑Solving: Strong analytical skills with a proactive approach to issue resolution.
- Technical Requirements: Must own a reliable laptop/desktop and a stable, high‑speed internet connection suitable for VoIP.
- Workspace: A quiet, professional, and distraction‑free home office environment.
- Communication: Excellent verbal and written communication skills.
- Industry Knowledge: Previous experience in Tourism or Travel is a significant plus.
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