Mobile Mortgage Specialist Assistant

Mobile Mortgage Specialist Assistant – TD

Location:

Toronto, Ontario, Canada |

Hours:

Part-time, minimum 15 hours per week (may extend up to 37.5 hours per week)

Line of Business:
Personal & Commercial Banking

Pay Details: $23.37 - $31.20 CAD

TD is committed to fair and equitable compensation opportunities and to offering growth opportunities and skill development. Base pay may vary based on candidate skills, experience, knowledge, location, and business needs. Candidates are encouraged to discuss compensation with their recruiter for role-specific details.

• The position is part-time, minimum 15 hours, reporting to the Manager, MMS Assistants.
• Additional hours up to 37.5 hours per week may be available depending on business volumes.
• Work volumes are received directly from your associated MMS during scheduled hours.
• The MMS Assistant position is primarily remote (home office or TD location).
• Flexible scheduling in partnership with your associated MMS and Manager, MMS Assistants.

• CUSTOMER:
  Maximize support in relation to credit administration; maintain relationships with partners; gather client documentation after initial MMS meeting; process credit applications; handle assigned work volumes accurately and efficiently; support the customer journey through the deal process and clarify mortgage product/policy details.
• SHAREHOLDER:
  Validate supporting documentation per internal processes/regulations; contribute to credit quality objectives; meet/exceed timelines; collaborate with administrative support groups; support sales goals; follow bank operating policies; contribute to Operational Excellence and process improvements; escalate non-standard/high-risk transactions; comply with Bank Code of Conduct; be knowledgeable of the mortgage product suite.
• EMPLOYEE / TEAM:
  Participate as a team member, promote service quality and communication; enhance knowledge; participate in performance management, training, and team activities; support diversity and act as a brand ambassador.
• BREADTH & DEPTH:
  Provide routine customer service and transactions; understand basic product suite; identify and escalate issues; support team efficiency and process improvements; basic training or work experience required.

• Minimum 1 year in a client-facing and/or administrative role
• Mortgage/credit lending experience
• Strong computer/technology skills; proficient with MS Office (Word, Excel, PowerPoint)
• Highly organized, able to work independently and multi-task in a fast-paced environment
• Excellent time-management skills; able to meet/exceed timelines and SLAs
• High level of accuracy and attention to detail
• Strong customer service, interpersonal, and communication skills
• Willing to work variable hours, including evenings and weekends
• Preferred bilingual (English/French) or other language skills

TD is a leading global financial institution and one of the largest banks in North America. We deliver legendary customer experiences to millions and are guided by our vision to Be the Better Bank and our purpose to enrich the lives of customers, communities, and colleagues. TD is committed to customer experience and supports colleagues with regular development conversations, mentorship, and training programs.

TD provides a total rewards package including base salary, variable compensation, and benefits to support health, well-being, savings, retirement, paid time off, banking benefits and discounts, career development, and recognition programs. Learn more with your recruiter.

This job opportunity is subject to provincial employment regulations. Please note that provincial requirements may vary by jurisdiction.

We offer regular career development opportunities, training programs, mentoring, and onboarding to help you succeed and grow within TD.

We will contact candidates of interest to schedule an interview and strive to communicate outcomes by email or phone. If you require accommodations during the interview process, please let us know so we can assist.

Sans Objet

Note:

Referrals increase your chances of interviewing at TD.