Customer Service Specialist ; Maternity Leave

Position: Customer Service Specialist 1-Year Fixed Term (Maternity Leave)
Location: Turbigo

Responsibilities and Customer Service Shared responsibility on customer satisfaction and customers related KPIs.Track delivery from 3PL to end customer ensuring high quality service.

Work towards the resolution of operational issues originating both from the 3PL and customer.

Responsible for the creation and update of the relevant master data related to customers in ERP and Sales Order webtool.

Responsible for the execution of the return process for Finish Goods & Visit (promotional materials) and disputes with Customers.

Responsible for daily invoicing and creation of credit notes/returns in ERP.Month/Year end closing execution and monitoring of periodical tasks

Active role in process automation projects and digitalization technologies (OCR)

Experience with CRM software to manage interactions and communications with the Customers Familiar with RPA technologies to increase order process automation and reduce manual order touch

Part of EDI implementations with Customers (order/ invoic/ shipping confirmation recadv). Responsible for the EDI flow maintenance

Manages orders database and dashboards cockpits on 3PL performance and Customers profiles. Run root cause investigations on performance and service delivered

Analysis and Continuous Improvement Monitor & analyse service level and 3PL performance KPI (distribution & reverse)
Analyse RTM orders profile cost to serve and finds opportunities for cost and service optimization

Support in continuous improvement projects testing

Be part of the journey to start collaborating with customers.

Collaborates with internal and external stakeholders to deliver improvements.

Finds opportunities to deliver efficiency understanding customers needs and influencing their behavior. Finds solutions bringing mutual benefits.

System & Digitalization Active role in process automation projects and digitalization technologies (OCR)

Experience with CRM software to manage interactions and communications with the Customers Familiar with RPA technologies to increase order process automation and reduce manual order touch

Part of EDI implementations with Customers (order/ invoic/ shipping confirmation recadv). Responsible for the EDI flow maintenance

Manages orders database and dashboards cockpits on 3PL performance and Customers profiles. Run root cause investigations on performance and service delivered

Customer Collaboration Be part of the journey to start collaborating with customers.

Collaborates with internal and external stakeholders to deliver improvements.

Finds opportunities to deliver efficiency understanding customers needs and influencing their behavior. Finds solutions bringing mutual benefits.

Remote Work No Employment  Type Full-time Additional Information Red Bull S.r.l. promuove le pari opportunità. Crediamo fortemente che la diversità sia un elemento centrale del nostro successo. Le scelte effettuate nel processo di selezione si basano unicamente sulla valutazione delle esperienze e delle competenze professionali. Accogliamo qualsiasi candidatura senza distinzione di età genere disabilità orientamento sessuale religione o etnia.

Key Skills Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator Department /

Functional Area

Operations Experience years Vacancy1
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